Return/Exchange Policy

Your complete satisfaction is our aim.

When you receive your ordered rug(s) from Nepal Looms and not satisfied with the quality, colors, design and want to return us within three days then email us you’re your dissatisfaction, we will reply you where the rejected rug(s) should be sent. You have to pay the shipping and handling charges in the time of return. We will gladly re-weave your rug again and will send you within appropriate delivery time as we commit in our delivery time section for the fresh order.

We have an exchange policy for our regular customers. If you are fade up with the old rug(s) that was purchased from us and want new rugs in different design, colors, size within five years, we will charge you 50% price for the new order if you return us the old rug(s).